PrimeVigilance understands that Medical Information is the frontline between our clients and their customers. Our strategy is flexible to your needs and, with input, we are able to tailor our service delivery to mirror your culture — safeguarding your company’s values and your customers’ expectations.
Here is an overview of our Medical Information implementation process, explaining our 8 steps from understanding your requirements through to launch and review.
Working together, we will discuss and define your requirements for the provision of Medical Information by PrimeVigilance.
We will need to determine:
Having clearly understood, defined and together signed off your requirements, we will prepare an implementation plan which will list all the required activities and the time required for completion.
This would typically include:
This time in the plan is for you and your organisation to collate all the necessary information on your products which you will provide to PrimeVigilance to allow us to effective manage your medical information enquiries.
This information will vary according to product and service requirements but might include:
This time in the plan is for PrimeVigilance to set-up the call centre system and database so they are configured to receive and record medical information enquiries on your products.
This would typically include:
With all the product information collated and the PrimeVigilance medical information database set-up and configured to your requirements, we now load all the product information into the database.
If necessary, we will reformat all documents before loading, to ensure the documents are correctly formatted and spell-checked to ensure a professional look to all written replies. Once all the product information is loaded, we will undertake validation testing of the information and database, ensuring everything has been created and loaded correctly.
The time taken to load the information will depend on:
With the database now ready, the PrimeVigilance team are trained on your products and the product information provided.
Team training will take the form of classroom delivered training on your products and the wider product disease area(s).
“Training tailored to requirements.”
This will be followed by an assessment to ensure all the key information has been understood.
The time taken to train the medical information team will depend on:
With the Implementation Plan now fully executed, we are ready to go live with the medical information service for your organisation.
The PrimeVigilance Medical Information team are ready and waiting to commence answering enquiries on your products from healthcare professionals and patients.
With the medical information service now in operation for your organisation, scheduled joint reviews will assess how the service is working and where improvements could be made:
PrimeVigilance understands that Medical Information is the frontline between our clients and their customers. Our strategy is flexible to your needs and, with input, we are able to tailor our service delivery to mirror your culture — safeguarding your company’s values and your customers’ expectations.
Here is an overview of our Medical Information implementation process, explaining our 8 steps from understanding your requirements through to launch and review.
Working together, we will discuss and define your requirements for the provision of Medical Information by PrimeVigilance.
We will need to determine:
Having clearly understood, defined and together signed off your requirements, we will prepare an implementation plan which will list all the required activities and the time required for completion.
This would typically include:
This time in the plan is for you and your organisation to collate all the necessary information on your products which you will provide to PrimeVigilance to allow us to effective manage your medical information enquiries.
This information will vary according to product and service requirements but might include:
This time in the plan is for PrimeVigilance to set-up the call centre system and database so they are configured to receive and record medical information enquiries on your products.
This would typically include:
With all the product information collated and the PrimeVigilance medical information database set-up and configured to your requirements, we now load all the product information into the database.
If necessary, we will reformat all documents before loading, to ensure the documents are correctly formatted and spell-checked to ensure a professional look to all written replies. Once all the product information is loaded, we will undertake validation testing of the information and database, ensuring everything has been created and loaded correctly.
The time taken to load the information will depend on:
With the database now ready, the PrimeVigilance team are trained on your products and the product information provided.
Team training will take the form of classroom delivered training on your products and the wider product disease area(s).
“Training tailored to requirements.”
This will be followed by an assessment to ensure all the key information has been understood.
The time taken to train the medical information team will depend on:
With the Implementation Plan now fully executed, we are ready to go live with the medical information service for your organisation.
The PrimeVigilance Medical Information team are ready and waiting to commence answering enquiries on your products from healthcare professionals and patients.
With the medical information service now in operation for your organisation, scheduled joint reviews will assess how the service is working and where improvements could be made:
+44 (0)1483 307920
+1 792 3740
Head Office, UK
USA
Japan
This site uses cookies to personalise and customise your experience. By clicking “I Accept", you consent to cookies in accordance with our privacy policy.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.