Our seasoned MI professionals, flexible tech solutions, global footprint and non-stop QC of services have assisted over 60 sponsors and 2,500 products.
Our team provide support covering a diverse range of therapeutic areas. The process of call handling is simplified across intake, triage, response management – using sponsor-approved resources – and follow-up as well as standard response generation, quality check and reconciliation activity.
Our experts direct, collect, analyze and disseminate information on medications via:
- Answering patient and healthcare provider questions
- Identification of and reporting to the responsible PV function relevant safety information incl. AEs, off label use, medication errors misuse, abuse, pregnancies, etc.
- Product Quality Complaint (PQC) handling and follow-up
- Providing information on apposite medication use and handling
- Medical Literature Search
- Tracking and reporting safety concerns (incident management) and trends.
Efficiency in our services is ensured by:
- A multichannel and multilingual call handling service through a flexible and tailored telephony system solution
- Teams who are experienced in the utilization of external databases for services ranging from MI inquiry logging to document management
- Out-of-hours service provision
- Standard resolution documents
- A Query Management System
- Data Visualization for trending and forecasting which is catered to each project and shared with you on a monthly basis.
Why should you select our MI services? GATEway to safe and correct use of medical treatments
Global reach: we cover the Americas, Europe, Middle East, Japan and Asia Pacific.
Adaptability to your needs: high degree of flexibility via modular addition of services across products’ lifecycle.
Technology pledge: we offer flexible and tailored solutions.
Experienced staff: we involve resources with the matching indication experience.
Quick Facts
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clients
inquiries per month
products
languages covered
%
HCP Degrees
%+
accuracy in AE/PQC identification