Our seasoned MI professionals, flexible tech solutions, global footprint and non-stop QC of services have assisted over 60 sponsors and 2,500 products.

Our team provide support covering a diverse range of therapeutic areas. The process of call handling is simplified across intake, triage, response management – using sponsor-approved resources – and follow-up as well as standard response generation, quality check and reconciliation activity.

Our experts direct, collect, analyze and disseminate information on medications via:

  • Answering patient and healthcare provider questions
  • Identification of and reporting to the responsible PV function relevant safety information incl. AEs, off label use, medication errors misuse, abuse, pregnancies, etc.
  • Product Quality Complaint (PQC) handling and follow-up
  • Providing information on apposite medication use and handling
  • Medical Literature Search
  • Tracking and reporting safety concerns (incident management) and trends.

Efficiency in our services is ensured by:

  • A multichannel and multilingual call handling service through a flexible and tailored telephony system solution
  • Teams who are experienced in the utilization of external databases for services ranging from MI inquiry logging to document management
  • Out-of-hours service provision
  • Standard resolution documents
  • A Query Management System
  • Data Visualization for trending and forecasting which is catered to each project and shared with you on a monthly basis. 

Why should you select our MI services? GATEway to safe and correct use of medical treatments

Global reach: we cover the Americas, Europe, Middle East, Japan and Asia Pacific.

Adaptability to your needs: high degree of flexibility via modular addition of services across products’ lifecycle.

Technology pledge: we offer flexible and tailored solutions.

Experienced staff: we involve resources with the matching indication experience.

Quick Facts



inquiries per month   ​


languages covered


HCP Degrees 


accuracy in AE/PQC identification