PrimeVigilance provides comprehensive medical information services designed to support both patients and healthcare providers while ensuring regulatory compliance. With seasoned professionals, flexible technology solutions, and an international footprint, we have supported over 60 sponsors across diverse therapeutic areas.
Expertise in Medical Information Call Centers:
Our multilingual medical information call center teams simplify call handling across intake, triage, response management, and follow-up. Using sponsor-approved resources, we ensure accuracy in standard response generation, quality checks, reconciliation, and reporting.
We provide:
- Adverse event intake and follow-up
- Medical literature review and query management
- Content management solutions
- Extended medical information outsourcing options
Our MI Experts deliver value
- Direct, collect, analyze, and disseminate medical information
- Serve as the vital link between the marketing authorization holder and patients, consumers, or healthcare providers
- Identify and report safety data such as AEs, off-label use, medication errors, misuse, and abuse
- Advise on correct medication use and handling
- Track, trend, and report safety concerns (incident management)
- Manage product quality complaints (PQCs) with full regulatory compliance
Efficiency in our medical information services is ensured by:
- Multilingual call handling with a flexible, tailored telephony system
- Out-of-hours service from global hubs in North America, Europe, and Asia
- Development of standard response documents and continuous QC
- A robust Query Management System and continuous staff education
- Data visualization for trending and forecasting, customized per project
- Teams trained to use external databases for logging, document management, and reporting
Quick Facts
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products
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clients
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languages covered
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with HCP/Advanced Degree
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accuracy in AE/PQC identification
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ontime response provision
PrimeVigilance maintains a global Quality Management System certified to ISO 9001:2015, encompassing our pharmacovigilance, medical information, and regulatory services.
This certification affirms the strength of our processes and our commitment to high-quality, compliant and inspection-ready operations worldwide.
