Medical Information Services

Our team provide support covering a diverse range of therapeutic areas. The process of call handling is simplified across intake, triage, response management – using sponsor-approved resources – and follow-up as well as standard response generation, quality check and reconciliation activity.

Our experts direct, collect, analyze and disseminate information on medications via:

• Answering patient and healthcare provider questions
• Identification of and reporting to the responsible PV function relevant safety information incl. AEs, off label use, medication errors misuse, abuse, pregnancies, etc.
• Product Quality Complaint (PQC) handling and follow-up
• Providing information on apposite medication use and handling
• Medical Literature Search
• Tracking and reporting safety concerns (incident management) and trends.

Efficiency in our services is ensured by:

• A multichannel and multilingual call handling service through a flexible and tailored telephony system solution
• Teams who are experienced in the utilization of external databases for services ranging from MI inquiry logging to document management
• Out-of-hours service provision
• Standard resolution documents
• A Query Management System
• Data Visualization for trending and forecasting which is catered to each project and shared with you on a monthly basis. 

Why should you select our MI services? GATEway to safe and correct use of medical treatments

Global reach: we cover the Americas, Europe, Middle East, Japan and Asia Pacific.

Adaptability to your needs: high degree of flexibility via modular addition of services across products’ lifecycle.

Technology pledge: we offer flexible and tailored solutions.

Experienced staff: we involve resources with the matching indication experience.