Medical Information Services

A world-renowned safety and medical information solutions provider

Our mission at PrimeVigilance is to provide the highest quality medical information service to healthcare professionals and patients by ensuring all enquiries receive accurate and medically sound responses, whilst meeting regulatory and legal requirements.

With a team of experienced pharmacists dedicated to patient safety and customer service, PrimeVigilance can offer a flexible, modular, multilingual Medical Information service, tailored to your specific requirements.

State-of-the-art technology helps us deliver the highest quality service possible

Our Medical Information telecommunications system has the ability to recognise the geographical location of the caller and automatically divert the call so it is answered in the appropriate local language. Even where the “country code” is blocked by the caller’s telephone system, the caller is presented with an automated message where they can choose their domestic language. PrimeVigilance are proud to be using LifeSphere Ml, the latest innovation in medical information platform software from ArisGlobal, a world-renowned safety and medical information database provider. AgInquirer enables us to effectively manage all requests for information, regardless of source, to ensure timely responses and delivery to each customer’s expectation.

We can provide:

  • Set-up of PrimeVigilance MI database Lifesphere® MI
    Set-up and maintenance of telecommunications
  • First line and Second line Medical Information enquiry management
  • Timely, accurate and consistent responses
  • Flexibility to meet your needs and those of your customers
  • Customer focus, a friendly and professional service at all times
  • Compliance with external and internal standards including professional ethics (ABPI code of practice, GDPR…)
  • An Efficient and cost effective support service with local/global platforms
  • An effective and validated medical information query management database
  • Strategic support in developing and maintaining standard response documents across multiple therapeutic areas
  • Out of Hours service
  • Adverse events and complaints intake
  • Reconciliation, quality and compliance reporting
  • Medical Literature Searching​
  • Translations of inquiries into English only.

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